lb33 Privacy Policy: How We Handle Your Account Data
When you open an account with lb33, we take on a clear responsibility to handle your personal data with care. This policy explains exactly what we collect, why we collect it, how long we keep it, and what choices you have — from your first login through every bKash, Nagad or Rocket transaction you make. Access and eligibility depend on your local law and eligible region.
Account Data Protection
bKash & Nagad Transaction Records
Cookie Controls
Your Right to Review
POLICY FOUNDATION
What This Policy Covers and How We Apply It
lb33 collects personal data only for purposes directly tied to running your account and processing your transactions. When you register, we collect your name, contact details, and the identification information needed to verify your account. When you transact through bKash, Nagad, or Rocket, we record the payment reference, amount, and timestamp — enough to match your wallet statement if a question arises, but we do not store your full mobile wallet credentials on our servers. We also collect technical data: your device type, browser session details, and the pages you visit within our lobby. This helps us keep the account interface working correctly on mobile and flag unusual login patterns for your security. Data related to game sessions — which titles you opened, session length — is kept separately from payment records and is used only for account history and any disputes you raise. We do not sell your data to third parties. We may share the minimum required information with payment processors handling bKash, Nagad, and Rocket rails, and with regulatory bodies where disclosure is required by law in eligible jurisdictions. Retention periods vary: active account data is held while your account remains open; transaction records are kept for the period required under applicable financial regulations in your region. When you close your account, we begin the deletion process for data we are not legally required to retain. Availability of this service and the rights described here depend on your local law and the eligible regions we operate in.
bKash Records
Payment references and timestamps from bKash transactions are logged against your account for reconciliation and dispute resolution.
Nagad Records
Nagad transfer records follow the same retention rules as other payment rails — kept for the legally required period, then scheduled for deletion.
Rocket Records
Rocket payment data is held only as long as needed to satisfy financial record obligations in applicable jurisdictions.
Game Session Data
Session records — titles opened, duration — are stored separately from payment data and used only for account history and dispute support.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy governs data lb33 collects and controls directly. It does not extend to every service you might reach from our platform. Understanding the boundary helps you know where to direct questions.
Account Access
All data collected during registration, login and identity verification falls inside this policy. That includes your contact details, account preferences and any documents you submit for account verification.
Transactions
Deposits and withdrawals processed through bKash, Nagad and Rocket are covered here for the data we hold on our end. The payment providers operate under their own separate privacy terms for data held on their platforms.
Site Content
Your browsing activity within the lb33 lobby — game pages visited, categories explored, session timing — is covered by this policy and our cookie notice. We use this data only for account functionality and security checks.
Third-Party Services
Links to external sites, third-party app stores, or payment provider portals are outside the scope of this policy. Once you leave our platform, the data practices of those services apply instead.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your account is the primary place to manage most privacy-related choices. After logging in, the account settings section shows you the personal details we hold and lets you correct inaccuracies directly — name, contact information, and notification preferences can all be updated there without contacting support. For requests that go beyond self-service — asking for a full record of data we hold, requesting deletion of non-essential data, or raising a concern about how your data has been handled — our support channel is the right path. When you submit a request, give us your registered account reference so we can locate your records without asking follow-up questions. We handle data requests in line with the timeframes required under applicable law in eligible regions. If you believe your data has been handled incorrectly, you can also escalate to the relevant data authority in your jurisdiction — we will not restrict your right to do that. Closing your account does not erase all records immediately; transaction data subject to financial regulations is retained for the required period before deletion begins.
Review Your Records
Log in and open the account settings page to see the personal data currently associated with your profile. Most fields can be checked and corrected without contacting support.
Correct Account Details
Update your name, contact number or email directly in account settings. If a field is locked, contact support with your account reference and the correction needed.
Raise a Data Question
Submit your request through the support channel with your account reference. We will confirm receipt and respond within the timeframe required by applicable law in your region.
Request Account Closure
Contact support to begin the account closure process. We will explain which data categories are deleted immediately and which are retained under financial record obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy or want to act on your data rights, use any of the contact paths below. Include your registered account reference in every message — it lets us find your records without a back-and-forth.
Live Chat
Open the chat widget from any page inside your logged-in account. For privacy questions, start the conversation with your account reference so the agent can pull your records directly.
Email Support
Send data requests and policy questions to our support address shown in your account dashboard under the Help section. Written requests create a clear record and are useful for formal data access or deletion queries.
Account Dashboard
The self-service privacy controls — reviewing stored details, updating contact information, managing notification choices — are in your account settings page after login, no support ticket needed.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Account security at lb33 relies on a combination of technical controls and clear data handling practices. Login sessions are protected and flagged if access comes from an unrecognised device — you will be prompted to verify before the session continues. Cookie use on the platform covers session management, security tokens and basic analytics; a cookie notice appears on your first visit and can be revisited in your account settings at any time. We do not use cookies to build advertising profiles or share browsing data with ad networks.
Data Storage
Personal account data and transaction records are stored on secured servers. Payment data tied to bKash, Nagad and Rocket transactions is held only for the period required under applicable financial regulations.
Cookie Controls
We use session cookies for login security and functional cookies to keep your account preferences in place. Analytics cookies track page interactions only in aggregate. You can review cookie settings after login in your account dashboard.
Account Security
Unusual login patterns — new device, unfamiliar location — trigger a verification step before access is granted. Keep your registered mobile number current so account recovery works when you need it.
Policy Updates
When this policy changes, we post the updated version here and note the revision date at the top of the page. Continued use of the account after a policy update means you have seen the revised terms. Contact support if you have questions about any change.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most
These are the questions we get most often about how lb33 handles your data. If your question is not covered here, the support chat or email path in the section above will get you a direct answer.
What personal data does lb33 collect when I register?
We collect your name, contact details and the identification information needed to verify your account. We also record your device and session data to keep the login secure. We collect only what is needed to run your account — nothing beyond that.
Are my bKash, Nagad and Rocket transaction details stored?
Yes. We keep payment references, amounts and timestamps for each transaction on your account. This lets us match your records if a question arises. We do not store your full mobile wallet credentials or PIN on our servers.
How do I see what data lb33 holds about me?
Log in and open your account settings page — your stored personal details are shown there. For a full data record beyond what the settings page shows, contact support with your account reference and we will handle the request as required by law.
Can I ask lb33 to delete my data?
You can request deletion of non-essential data through our support channel. Some transaction records must be kept for the period required under financial regulations in applicable jurisdictions. We will confirm exactly which data can be deleted immediately when we process your request.
Does lb33 share my data with third parties?
We share only the minimum data required with payment processors handling bKash, Nagad and Rocket rails, and with regulatory bodies where disclosure is required by law. We do not sell personal data or share it with advertising networks.
How can I raise a concern about how my data has been handled?
Contact us via live chat or email with your account reference and a description of the concern. We will respond within the timeframe required under applicable law. You also have the right to escalate to the relevant data authority in your jurisdiction — we will not restrict that.
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